All orders are dispatched using an Insured Courier Service directly from our manufacturing facilities overseas. This helps us to keep our prices low.
What Are Delivery Times?
We aim to dispatch your goods within 7 days of receiving your order. Our standard delivery time is 2 - 4 weeks. Many of our products are handmade to order and so carry an extended processing time, therefore could take longer than 4 weeks for certain products. Any issues please contact firstname.lastname@example.org
Please note that delivery times can vary due to public holidays.
Will My Items Arrive Together?
Due to the fact that we ship from multiple facilities, your order may arrive in separate parcels - so don't be alarmed if one of your items arrives and not another.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.
My Order Has Not Arrived Yet
If the 2 - 4 weeks (4 - 6 weeks for certain items due to customs) period from your order has expired and your order has still not arrived, please get in touch at email@example.com and we will look into this for you.