All orders are dispatched from our UK warehouse. We use Royal Mail, Parcelforce & DPD.
UK delivery currently free if you spend over £70.
Orders below £70 have a delivery change of £4.50 & will be sent 2nd class via Royal Mail, parcel force or DPD.
Shipping for overseas orders, will be sent via royal mail (we are not responsible for EU & worldwide taxes)
All shipping costs are non-refundable
What Are Delivery Times?
We aim to dispatch your goods within 3-5 days of receiving your order. Majority of our branded items are 5-7 working day delivery
If your order hasn’t arrived, please allow 2-3 weeks before emailing us.
Some specific items could take up to 2-4 weeks for delivery (including our personalised items) Any issues or queries please contact email@example.com
Orders to EU may take a little longer due to Brexit & orders outside of UK & EU can take up to 9/10weeks.
Outside of the UK & EU Monio orders can take up to 4 months.
Some orders will be sent out in reused boxes to ensure we are reducing our impact on the environment, please let us know if you would prefer a new one.
Will My Items Arrive Together?
Due to the fact that we ship from multiple facilities, your order may arrive in separate parcels - so don't be alarmed if one of your items arrives and not another.
Please be aware that some products are on pre-order and the expected arrival date is specified at the top of the product description.
If your order contains items on pre-order, we will ship all of your items together once your pre-order items are ready. If you want items in stock to arrive before the pre-order items, you must place two separate orders.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.
My Order Has Not Arrived Yet
If the 2 - 4 week period from your order has expired and your order has still not arrived, please get in touch at firstname.lastname@example.org and we will look into this for you.