Our Couriers

All orders are dispatched from either our UK distributor or directly from our manufactures Europe or Asia.

Shipping Costs?

UK delivery currently free if you spend over £50.

Orders below £50 have a delivery change of £3.20 & will be sent 2nd class via Royal Mail or parcel force.

Shipping for overseas orders, will be sent via royal mail (we are not responsible for EU & worldwide taxes)

All shipping costs are non-refundable 

What Are Delivery Times?

We aim to dispatch your goods within 3-5 days of receiving your order. Majority of our branded items are 5-7 day delivery

If your order hasn’t arrived, please allow 2-3 weeks before emailing us. 

Some specific items could take up to 2-4 weeks for delivery (including our personalised items)  Any issues or queries please contact hello@mimi-bear.com

Orders to EU may take a little longer due to Brexit & orders outside of UK & EU can take up to 9/10weeks.

Recycling 

Some orders will be sent out in reused boxes to ensure we are reducing our impact on the environment, please let us know if you would prefer a new one. 

Will My Items Arrive Together?

Due to the fact that we ship from multiple facilities, your order may arrive in separate parcels - so don't be alarmed if one of your items arrives and not another.

Pre-orders:

Please be aware that some products are on pre-order and the expected arrival date is specified at the top of the product description.

If your order contains items on pre-order, we will ship all of your items together once your pre-order items are ready. If you want items in stock to arrive before the pre-order items, you must place two separate orders.

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

My Order Has Not Arrived Yet

If the 2 - 4 week period from your order has expired and your order has still not arrived, please get in touch at hello@mimi-bear.com and we will look into this for you.