Delivery

 Our Couriers

All orders are dispatched from either our UK distributor or directly from our manufactures Europe or Asia.

Shipping Costs?

UK delivery currently under free shipping regardless of order value.

Shipping fees for overseas orders.

All shipping costs are non-refundable 

What Are Delivery Times?

We aim to dispatch your goods within 3-5 days of receiving your order. Majority of our branded items are 5-7 day delivery

If your order hasn’t arrived, please allow 2-3 weeks before emailing us. 

Some specific items could take up to 2-4 weeks for delivery (including our personalised items)  Any issues or queries please contact hello@mimi-bear.com

Orders to EU may take a little longer due to Brexit & orders outside of UK & EU can take up to 9/10weeks.

Recycling 

Some orders will be sent out in reused boxes to ensure we are reducing our impact on the environment, please let us know if you would prefer a new one. 

Will My Items Arrive Together?

Due to the fact that we ship from multiple facilities, your order may arrive in separate parcels - so don't be alarmed if one of your items arrives and not another.

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

My Order Has Not Arrived Yet

If the 2 - 4 week period from your order has expired and your order has still not arrived, please get in touch at hello@mimi-bear.com and we will look into this for you.