Delivery

 

Our Couriers

All orders are dispatched from either our UK distributor or directly from our manufactures in Europe. 

Shipping Costs?

UK delivery currently under free shipping regardless of order value.

£5.99 Shipping fee for overseas orders.

All shipping costs are non-refundable 

What Are Delivery Times?

We aim to dispatch your goods within 7 days of receiving your order. Our standard delivery time is 2 - 4 weeks. Many of our products are handmade to order and so carry an extended processing time, therefore could take longer than 4 weeks for certain products. Any issues please contact mimi-bear@hotmail.com

COVID-19

Some orders can take up to 6 weeks due to COVID. Apologies for any inconvenience caused. 

Please note that delivery times can vary due to public holidays.

Will My Items Arrive Together?

Due to the fact that we ship from multiple facilities, your order may arrive in separate parcels - so don't be alarmed if one of your items arrives and not another.

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

My Order Has Not Arrived Yet

If the 2 - 4 week period from your order has expired and your order has still not arrived, please get in touch at mimi-bear@hotmail.com and we will look into this for you.