Returns & Cancellations

Returns
Our returns policy lasts 30 days from the order being placed if you no longer wish to have the product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, this does not affect your statutory rights in relation to faulty or misdescribed goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Errors must be brought to our attention within 7 days of receipt of your order.

Non-returnable items:
Gift cards
Personalised items, some being Betty's Home cushions & Monio balls. SALE ITEMS CANNOT BE RETURNED. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For the returns address please head to our about us page.

Our product warranty is 3 months for the brand Monio & 1 year for Moonie, if over this timeframe refunds or exchanges cannot be given.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account & then check in with us at hello@mimi-bear.com. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mimi-bear.com

Shipping

To return your product, you should contact us and we will provide you with the address to post your items to or head to our about us page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Cancellations

if you wish to cancel your order you may do so as long as the order has not been processed and sent out for delivery. We usually process our orders within the hour of the order being placed, if your order has already been sent out we advise you return for a refund. 

Please email hello@mimi-bear.com for this. 

Complaints

If you have a complaint regarding your order, please contact hello@mimi-bear.com for it to be resolved.