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Returns & Cancellations

Returns
Our returns policy lasts 30 days if you no longer wish to have the product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, this does not affect your statutory rights in relation to faulty or misdescribed goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Errors must be brought to our attention within 7 days of receipt of your order.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mimi-bear@hotmail.com -


Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mimi-bear@hotmail.com

Shipping

To return your product, you should contact us and we will provide you with the address to post your items to

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Cancellations

if you wish to cancel your order you may do so as long as the order has not been processed and sent out for delivery.

Please email Mimi-bear@hotmail.com for this.

 

Complaints

If you have a complaint regarding your order, please contact Mimi-bear@hotmail.com for it to be resolved.

*Please remember there is another human at the end of the email not a robot so please bare in mind what you say...*